Data deletion
In short: disconnecting a Facebook, Instagram or LinkedIn account in Koana deletes its access keys straight away. To delete anything else, email us and we'll confirm within 30 days.
Facebook, Instagram and LinkedIn connections
If your organization connected a Facebook Page, Instagram account or LinkedIn company page to Koana Commons, an officer can remove it:
- Sign in at app.koanaworks.com.
- Open Commons → Public page.
- Under Post straight to your social pages, press Disconnect next to Facebook & Instagram or LinkedIn.
This deletes the stored access keys immediately, and Koana can no longer post to those accounts.
You can also remove Koana from Facebook yourself: Facebook → Settings & privacy → Settings → Business integrations → Koana Commons → Remove. On LinkedIn: Settings → Data privacy → Permitted services → Remove.
Everything else
To ask us to delete your account, the page and account names we received from Facebook, Instagram or LinkedIn, or other personal information, email admin@koanaworks.com with the subject “Data deletion request” from the email address you use with Koana (or the name of the Facebook Page or organization). We'll confirm what we deleted within 30 days.
Records an organization keeps about its members belong to that organization; please contact its officers first, and we will help them respond. Posts already published on Facebook, Instagram or LinkedIn live on those services — delete them there.